FAQs
My order hasn't arrived yet. What's the matter?
If your order does not arrive before the expected delivery date, we will help.
Do I need to pay extra for international transportation?
In some cases, VAT or other taxes, duties or fees will be levied in your destination country. The additional costs of taxes or customs clearance must be borne by the payee; we cannot control these costs or predict their amount. Different countries have very different customs and tax policies; you should contact your local customs for more information. When customs clearance is required, it may cause delay beyond our initial delivery estimate.
Please note that we are not able to list the goods as gifts or fill in the amount lower than the actual product price on the customs declaration form.
I paid for speeding up the transportation, but I'm in a country that needs to pay customs. What should I do?
Considering the interests of our customers, we have to send your order by ordinary mail. Please understand us. The tariff is beyond our control, so we cannot guarantee that there is no tax, and we will not bear any tax. But we will return your express fee (if you have already paid) to your account within 24 hours. We apologize for the inconvenience.
Please note: if you choose express, please remember to leave your contact number; this is necessary for express.
Who is responsible for tariffs?
The receiving party / buyer is responsible for any customs fees that may be charged at the time of delivery. How much duty is levied depends on the customs policy of each country.
About apo / FPO / DPO shipment
Sorry, PO box and military address (APO, FPO) could not be delivered. For the U.S. region, please leave a message when you place an order. For example, if you are in Guam, Puerto Rico, you can state Guam, Puerto Rico in the country section. Customers from Brazil should leave a message to provide us with your 11 CPF, because your customers need it.
Note: if you choose regular delivery, your package will be delivered directly to your home only once, or will be sent to your local post office. Then you need to bring your tracking number and your personal ID card to collect your items. We'll let you know as soon as your parcel is sent.
I received the wrong order. What should I do?
We want to solve the problem of any incorrect project immediately.
Please contact our customer service and provide the order number, incorrect product name and number.
We'll call you back as soon as possible and try to help you out.
Why do Brazilian customers need a "CPF" number?
Our customers in Brazil told us that for international shipments, all individuals should indicate their "CPF" number on the invoice, and the company must also include a "CNPJ" number.
Therefore, if you want us to ship your order to Brazil, please be sure to provide the correct "CPF" or "CNPJ" number to ensure that your package can pass customs smoothly.
If your order does not arrive before the expected delivery date, we will help.
Do I need to pay extra for international transportation?
In some cases, VAT or other taxes, duties or fees will be levied in your destination country. The additional costs of taxes or customs clearance must be borne by the payee; we cannot control these costs or predict their amount. Different countries have very different customs and tax policies; you should contact your local customs for more information. When customs clearance is required, it may cause delay beyond our initial delivery estimate.
Please note that we are not able to list the goods as gifts or fill in the amount lower than the actual product price on the customs declaration form.
I paid for speeding up the transportation, but I'm in a country that needs to pay customs. What should I do?
Considering the interests of our customers, we have to send your order by ordinary mail. Please understand us. The tariff is beyond our control, so we cannot guarantee that there is no tax, and we will not bear any tax. But we will return your express fee (if you have already paid) to your account within 24 hours. We apologize for the inconvenience.
Please note: if you choose express, please remember to leave your contact number; this is necessary for express.
Who is responsible for tariffs?
The receiving party / buyer is responsible for any customs fees that may be charged at the time of delivery. How much duty is levied depends on the customs policy of each country.
About apo / FPO / DPO shipment
Sorry, PO box and military address (APO, FPO) could not be delivered. For the U.S. region, please leave a message when you place an order. For example, if you are in Guam, Puerto Rico, you can state Guam, Puerto Rico in the country section. Customers from Brazil should leave a message to provide us with your 11 CPF, because your customers need it.
Note: if you choose regular delivery, your package will be delivered directly to your home only once, or will be sent to your local post office. Then you need to bring your tracking number and your personal ID card to collect your items. We'll let you know as soon as your parcel is sent.
I received the wrong order. What should I do?
We want to solve the problem of any incorrect project immediately.
Please contact our customer service and provide the order number, incorrect product name and number.
We'll call you back as soon as possible and try to help you out.
Why do Brazilian customers need a "CPF" number?
Our customers in Brazil told us that for international shipments, all individuals should indicate their "CPF" number on the invoice, and the company must also include a "CNPJ" number.
Therefore, if you want us to ship your order to Brazil, please be sure to provide the correct "CPF" or "CNPJ" number to ensure that your package can pass customs smoothly.